Hi folks!

As my handle implies, I am a representative from ExpertFlyer.com.

First, I am only here to help answer questions and address issues that seem to be a common concern on this thread. Individual questions about the service are best answered by sending them to the customer care email address from the Contact Us link off the home page. For the most part, I will just being "looking" at what gets posted here on FT.

Second, I would like to thank those of you who have taken an interest in the service and we welcome all comments and discussion.

Third, to the moderators of this forum, I am only trying to help address the issues raised in this thread/forum where there is confusion or a clear misunderstanding of the service. If you feel at any time I have "crossed the line" into promotion, feel free to delete my posts.

Let me address a few things that have been raised so far:

Who are we?

We are a partnership of people who have a life long interest in flying, one way or another, who saw a need and set out almost a year ago to try take advantage of the vast amount of information that exists for the flying public but is not always easy to obtain or understand. We are a privately held corporation in the Stae of New York. And yes, as you already have derived, our mailing address is UPS Store drop box. But we make no apologoies for this as our business is legit but without the need for a traditional "brick and mortar" establishment. After all, isn''t the entire Jet Blue res agent service strung out in homes all across America?

We have contracted dierctly with several GDS systems. Our aim is to be transparent in terms of the information flow. What you ask for is what you get. We don't truncate, add to, or skew the data coming from the GDS based on your query.

We will continually try to improve the service within the constrainst of the available information from the GDS's, time and resources.

Finally, we are business veterans. We understand customer service, integrity, and recoginize that we need to be a responsive (as best we can) to those who support us. We won't please every one all the time but we will try our best to do so.

PNR's

Much discussion has taken place in this thread about the inconsistent retrieval of PNRs. Simply put, we pull PNRs from just one GDS at present. PNRs are created and stored within one GDS when a reservation is made and are not shared across multiple GDS's. To complicate matters, not all PNRs created within a GDS are available for "public" viewing and many are only viewed by the agency or entity who originate them. Quite frankly, we do not understand the mechanics of when or how a PNR is made public or private. This is why some of you have no trouble retieveing your PNRs and some do. In the future we will be accessing PNRs from more than one GDS.

Hiiden Award Codes

In the Flight Availability dialog screen, there is a box called Class. Leave it blank and you get all the revenue fares returned. If you want to see a specific hidden fare code availability, like X, you must put that specific code in the box and you will get availability for just that one fare code.

Not all, in fact many, airlines do not make there hidden fare code availability accessable through any of GDS's. US and CX are two that come to mind. However, AA is viewable. We will try to catalog which ones do or don't and post them on our site in the FAQ section and/or User Manual.

That's it for now. Thank you all and I look forward to talking to you again.