I too have the same issue. Three weeks ago, my travel agent booked 4 Accor bookings for next year:

a) 2 at Fairmont Hotels (Dubai, NYC) using suite upgrades
b) one at Fairmont (Maui) use the TLG Select/Internova published special rate
c) one at Sofitel Barcelona using the TLG Select/Internova published special rate

In addition I just finished staying at the Fairmont Mayakoba TLG Select/Internova published special rate two weeks ago. That had been booked months ago- showing I would earn the Accor (status) points when I stayed. I stayed, Nothing credited to my account for 10 days. I emailed Fairmont Mayakoba generic email address and Accor general manager email address and Accor customer service email address.

The front desk responded and sent me an invoice by email and soon thereafter I got the points.
The reservations desk (on behalf of the general manager) responded and stated I was ineligible for credit as my booking was made as a third party bookings (obviously not correct)
the Accor customer service responded stating that the issue with one getting credit from a hotel stay is the hotel's responsibility rather than Accor's responsibility!