I'm at the Andaz Mayakoba at the moment, man this place has gone downhill. the room looks very worn, the door key reader has a hole in it, there is no single christmas decoration.

To celebrate my birthday I've requested a dinner reservation at the Saffron restaurant two days ago and i still haven't heard back . I was told that the other mayakoba hotels are prioritizing their guests but this was not the case before, you'd make a reservation and hear back right away.

Has anyone emailed the general manager? i've looked up his email around and have not find it.