I don't know what's going on at TAP, but I came here just to share that this has to be the longest, least competent refund process I've encountered at an airline.

I booked a roundtrip flight from EU to US where the 24 hour refund rule should apply, and I cancelled it well within the 24 hour period. First refund (after submitting information via the very clunky web form) took ~2 weeks to be returned. But incorrect, only the taxes were returned.

Talking to an agent on the phone, he seemed well aware of this kind of error, and asked me to resubmit a complaint with the category "wrong refund", and here it is approx. 3 weeks later still no action on it.

How can something be this broken?