Originally Posted by
PuddleHopper
Circling back here to say that I am not super happy with Flighty at the moment, and that's a feeling that I've had building up for quite a bit. There are a few things that go into this:
When it works, it's fantastic, however there are airlines that it simply just doesn't do well with (DLH is one example), and if you fly those, you will be disappointed continuously.
The app has bugs that I've raised with Support and no solution has come from it for many months. Some of those bugs make the app completely unusable for certain trips.
Last but not least - Support simply doesn't answer about half the time. Not receiving any answer whatsoever after sending in screenshots and describing the issue is frustrating.
Overall, I'd give it a 3 out of 5 due to the number of frustrations I have. The interface is great, new features are being added, but there are quite a few bugs, and it's often unreliable.
Thanks for the honest feedback. Please reply to any support emails that you felt were inadequately handled, and ask for me and reference your username here, so I can tie things together. If those threads do not already have specific detail that explain "bugs that make the app completely unusable for certain trips" please add that too.
As I have said above, I agree we have work to do with some Europeans carriers – the closed Eurocontrol data, and sheer quantity of carriers, and non-uniform information takes much longer to improve.
On behalf of support, I'll see specifically when you reply, but in general we can't always give you a full-blown satisfactory reason and resolution for each issue, since we don't control the airline/airports data, sometimes it's not in our control and we can only say as much as we can.
Regardless, I apologize, and once I see the email threads I can better coach support and make sure the specific issue is known.
Originally Posted by
caprotti
I also did a weekly subscription for 6 AF/KL flights I was going to be on. The tail was updated only few minutes before departure, even though FR24 was already showing it since the day before. I submitted several reports with screenshots, never heard back. Also, information was not very timely at CDG and AMS.
Hi, please see the reply directly above this, and regardless I also apologize.
We agree FR24 is exceptional at European tails. But to be fair – they don't have cancellation, delay, or gate alerts. Or following friends, calendar sync, email import, real flight plans, looking up flights in advance, or offline mode.
Originally Posted by
kstateinALB
I did notice that the latest app update caused my home screen widgets to go away. Is this a known issue to others or just one I have?
Ack! We added a TON of stats in the last update and we must have inadvertently affected this. I can likely have it fixed for you within a few days. Thanks for calling it out! You can change the widget to Lifetime Hours or similar as a workaround for now, those work.
EDIT: This fix is out.
v3.3.1