Originally Posted by Adam Smith

I believe this ties in to the issues I commented on a few posts upthread. It seems that someone at Aeroplan or AC has programmed something that has different SDC for Aeroplan fares somewhere, but has built built that in to the fare rules or the website.

The (very short) update to my saga above is that, when I wrote in asking whether they could process a further refund request for the same issue via e-mail or whether I had to submit a new case via the web form, customer service told me that, upon further review, they never should have refunded me in the first place since it was an Aeroplan ticket and it was subject to different rules. When I wrote them back pointing out both the detailed fare rules and the website, I got a response acknowledging this discrepancy and saying they would refund me after all. They also claimed to have passed it along the chain to have the discrepancy corrected.

Whether they plan to correct it by changing the fare rules and website to add these fees, or fix the system to match what they have been promising customers, I'm not sure.

If I were you, I would write in to request the refund of the amount that was over-charged, and cite the detailed fare rules - which, if you haven't saved them from this booking previously, you should be able to replicate by going though the steps to make a similar new booking on the website - as well as the relevant page on the website that lists the applicable fees.



When you say "AE lowest", do you mean Business Lowest? If that's what you mean, and it's domestic, I would expect to get charged $100 + tax and then to fight it out afterwards, as I've discussed above.



Those aren't the fare rules. It's a mishmash of a few things. The PDF contains reference to a link to the "complete fare rules", which often doesn't work. If one were really diligent, they would PDF and save the fare rules shown on the payment page just before completing every booking. The PDF says nothing about SDC.