Originally Posted by
drewguy
^ So that seems to basically be saying that you forfeit the ticket value if you don't change/cancel/pickup by almost the end of the service day.
Yes. Calling it a "penalty" is confusing IMHO.
You have until 6 minutes before departure to change the reservation - or until 11 pm if your train departs after 11pm. If you are "no show" you forfeit the ticket value.