OK, just to clarify --

--I am a lifetime plat. I have stayed at hundreds of Marriott properties. Do I ask for comp everytime a clerk forgets to mention status, gift or lounge/breakfast benefit at check-in? Absolutely not. In fact, only once before have I ever asked for the cash comp, years ago, and it was upon checkout, and I was given $200 with no pushback and no questions asked. But the T&C indicate these things must be offered "on arrival" -- and that did not happen. They were not mentioned. They were not offered. Nothing was mentioned except restaurant hours. He also obviously looked up my reservation before he coded one key and did not ask if wanted a second (no big deal, but I am almost always asked or just given two keys). That's why I brought up the comp when I did -- because the T&C say "on arrival."

--I only asked for $100, not $200, because I assumed the arrival gift defaults to points when using online check-in, although I can't find anywhere where you can change this ala the Hilton app. So I assumed I was not entitled to $100 for no "offer" of arrival gift.

--I was dealing with the front desk manager at all times, so there was no one to "escalate" to other than the GM. The front desk manager is who I dealt with on arrival, on the phone (his call) and at checkout.

--Big lesson learned: Never use mobile check-in. I generally don't, but I have had good experiences with Hyatt's mobile check-in lately and thought I would try using Marriott's once more.

--I am most concerned with how I was treated after check-in. Was I not due the $100? Maybe -- according to several posters so far -- I was not. Fair enough. I was not trying to gain $100 in bad faith. According to the T&C in my interpretation the compensation applied in this case.. But the front desk manager had to have agreed because he handed me a $100 bill, then tersely asked for it back several hours later. That, to me, is insane. If you don't think I am due the compensation, then don't give it to me. Period. It did pretty much ruin our night out. Much anxiety ensued. It still ensues. We are not "Karens." We are not complainers. I truly thought the comp applied in this instance. To be treated rudely and told I was not welcome on the property was out of line. A terse phone call was out of line. To me, this was a learning experience for all involved, and you chalk up the $100 to a lesson learned.

--It was not an attempt at a "Gotcha!" moment. Again, clerks forget to mention status, gift, breakfast/lounge stuff sometimes (although I have been impressed with how often they hit all the marks). I'll usually just say "and you offer breakfast, right?" or something if they forget to mention it. And I would have done that here. But there was absolutely no mention of anything other than my name and how late the restaurant was open. I kept waiting for the rest or even some of the rest. It never came.I was not "offered" anything "on arrival." To me, according to T&C, I was due cash compensation.