Sorry, but I agree with the other posters in this thread. I don't think you were entitled to any compensation. When you reminded the Front Desk Associate about the Breakfast/Lounge benefit they responded and went over your options with you. Technically by the letter of the law, you might be entitled to the $100 compensation for them not greeting you as Platinum and going over the breakfast benefit when you first checked in. In practice, since they did offer the appropriate benefit when you went back to the front desk immediately after check in, I would have written it off to an honest mistake. It wouldn't have even occurred to me to ask for compensation.

It is a personal choice. With that disclaimer, I tend to give properties a lot of leeway on the arrival gift and lounge/breakfast as long as they make it right when asked if they forgot. Unless there are other service issues or the property staff has a very bad attitude, I won't ask for compensation. I try to treat hotel properties the same way I would like my customers to treat me. From time to time there will be service glitches or other issues. As long as the property makes a good faith effort to work through them, I will tend to let any misses slide. I have received 10K MR points a couple of times for service misses; however, it was unsolicited. It was offered by the property in response to my comments at checkout or from filling out a survey. I didn't ask for the points but was happy to accept them when offered.

The last time I pushed hard on a property for compensation was at a Holiday Inn during the early part of the Covid pandemic during the peak summer season in the Adirondacks. The room they gave us had a non functional A/C (wouldn't shut off). We only discovered the AC wouldn't shut off when we came back from dinner and the room was like a meat locker. They tried to fix it but the night shift tech. had no idea how to do so and the unit was shorting out and had a burning smell. After multiple failed attempts to fix it, we felt unsafe and decided we needed to leave the property. I had to push the front desk hard to get the GM's phone number. The GM did call me back promptly and I was able to get all of my points for the stay refunded. They also offered up an additional 50K points for the inconvenience which I accepted. We re-booked ourselves into a FI down the road in the next town. Where I am going with this? An issue like I had at the Holiday Inn or something else of similar magnitude is when I ask for compensation. For lesser issues as long as the property remedies it in a timely fashion, I tend to let it go. Again, when to push for compensation is a personal decision. Off SoapBox...

--Jon