Originally Posted by fbgdavidson
I've had quite a few problems with BA.com this last few weeks, do BA realise how much downtime on their website costs them in lost revenue?
Yes they do! And my spies tell me they spend a lot of time worrying about it. There are lots of docs floating around BA about how much an outage costs and every day the previous day's problems are reviewed and commented on.
(Cue remarks that they should spend less time worrying and more time fixing?)