Originally Posted by
JJeffrey
AA.com is pretty clear, as an EXP you get 3x bags up to 70 lbs. each.
A reservations agent or chat rep or anyone else isn't going to have a clue about this so just disregard whatever they told you.
It's not just reservations agents and chat reps. I've had ticket counter agents try to charge me for bags over 50lbs at the check in counter at an AA hub as an EXP. That was a fun discussion...