Originally Posted by
MattAus
Well, it's been two weeks since BA said they'd contact me again within 2 weeks, but I didn't get any further communication from them.
I tried resetting my password, but that didn't work (the webpage just crashed). So I called the Exec Club hotline, and they told me to email the address quoted above with a copy of my ID.
Sounds a familiar story. I was told it would take a week from my sending my ID in. However a week after I'd sent it nothing had changed so I called the exec club line who then transferred me to the "account" department who put in a request to get the lock processed. The next working day I got an email saying the lock had been lifted.
Interestingly a day or two later I got an email from BA warning of unusual transactions in my household account and asking me to check these. Don't know if that was anything to do with the lock.