Originally Posted by
w3andw4d
Thanks very much all for your helpful replies.
When I spoke with an agent, they said they couldn't accept payment over the telephone?
I'm going to try once more on the app, which I haven't tried yet, but interestingly when I looked at it last night, it said there was availability, but only with double avios (flexi).
This may point towards the website displaying phantom availability as suggested above.
When I made a redemption booking last year, it all went through without issue.
All extremely frustrating indeed!
Be sure to call the Privilege Club / Members number, not the general customer service or sales line. Regular CS can't book redemptions.
They may also be able to set up a time limited link for online payment that you access by opening up the reservation in Manage Booking (they've done that for me before). So ask them nicely if there is any way to reserve the ticket and pay online straight after the call if you get pushed back again, you might get lucky. Although the x2 comment doesn't sound promising (unless you want to spend x2)