Originally Posted by
sbiddle
But how do you improve those things? The only effective way to deliver meaningful change is to start culling the number of HVCs. It is pretty clear Air NZ have too many.
Something more meaningful to non AKL based HVCs.
Their hotel vouchers - they need an easier way for this to both be redeemed and planned for.
Also might be good to have a separate Elite/Business class lounge vs gold/koru lounge in their International lounges, albeit i can understand space in airports are probably super limited.