Originally Posted by
HenryE1005
This wasn't our experience. Terminal 4 TSA staff were friendly and helpful earlier the day were were there.
Maybe they could add signage indicating TSA-lite is available through the main entry point for us infrequent JFK travellers.
The officer appeared surly and irritated when asked where it was. Unfortunately this poor service issue isn't only a JFK issue.
TSA staff shouldn't be directing you to the line. At T7 specifically, the staff who direct you to the correct line are Prosegur private security personnel. It has been this way at T7 since at least 2020 when I first started flying AS. Occasionally they do offer full pre-check but as I mentioned upthread T7 is under-resourced so they often cannot.
IME T4 is literally the worst. The TSOs are nice but the line is so slow. Pre-check is extra slow because you have CLEAR users skipping the line every few minutes.
-J.