Originally Posted by
Lomic
I've never had to actually ask a hotel to combine my separate reservations. The hotel and/or systems just seem to do it automatically, at least if the room type is the same between them. I often book a combination of FNC, points, and cash stays using my legitimate corporate code. Unfortunately you can't mix corporate code, or any rate lower than "Member rate", and use Pay My Way, so I only use it if doing just FNC + points. Otherwise just make separate reservations and never had an issue, and never mentioned it to the hotel in advance.
I’ve had MULTIPLE issues with this.
First when booking over the phone for some reason they cannot just book it as 1 single reservation, it’s always multiple.
Second on multiple occasions it’s been an issue of the reservations not being merged.
Example -
We booked our Honeymoon at Andaz Papagayo for 5 nights, on points and 1 night using a Cat 1-7 Certificate. They booked as 2 reservations. The morning of the end of the first reservation we went to breakfast then came back to being locked out of our room, being told that the one we were in was not available as it was a suite and multiple complications. We had even mentioned it at check in and they said yeah no problem all good…
It’s also happened at other properties too but that’s the biggest issue for us.
I’m sure on 98% of stays it’s perfect and they combine them, but why not just use the pay my way feature in situations where it’s possible such as mixing points and certificates. It’s super simple, and doesn’t take any effort.
The big downside I see to your method is you can’t apply a TSU since it’s 2-3 different reservations. They may eventually get merged at the hotel level by Hyatt corporate wouldn’t be able to use a TSU, which again is a major upside to the seamless Pay My Way feature when you’re able to use it.
I just used it for a 5 night stay in South America nights 1, 4, and 5 were Off Peak, 2 and 3 were Standard so paid the cash rate for nights 2 and 3. All in one booking so I used a TSU too. I also checked AAA, Hyatt Leverage, and Corporate Rate this was the lowest option for my stay dates too. I always check AAA, Hyatt Leverage and Corporate Discount to compare for the best available.