FlyerTalk Forums - View Single Post - Using Regional Upgrades on Delta (RUC) post 2/1/2022
Old Dec 11, 2023 | 4:11 pm
  #1407  
diburning
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Originally Posted by GagaPilot
New policy is that agents are no longer allowed to re-issue the ticket when an RUC/GUC clears until T-24 before departure. This means that if there are any schedule changes the UG is subject to having to re-clear if there is no inventory available at the time. It's an extremely customer unfriendly policy that allows your UG to be lost and gives DL a chance to sell the F seat. You can occasionally get an old-school agent who will reissue because they understand just how bad of a policy this is. But most newer agents simply won't do it because they are supposedly risking discipline for doing so.

So now the best odds for using an RUC/GUC is to find availability around 1-2 months prior to departure when schedule changes aren't as likely. Any further out and the schedule changes will occur. Any closer in and availability isn't likely there.

YMMV.
If this is the policy, then those who are able to apply the RUC online and have it clear immediately are circumventing this policy.
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