Hello FT! We arrived in HKG after quite a rough experience with BA.

Ticket is an open jaw return, 241 redemption with a lap infant. It's two segments so shouldn't have been complicated although the ticket had a voluntary date/routing change months ago and then a change to the earlier BA31 (from BA27) a few days ago when Avios availability opened up. Change fees had been taken and I received e-Ticket emails for each change so I didn't think anything was wrong.

We arrived at the First Wing T-160, mindful that we move slower when travelling with our infant and didn't want any time-related stress.

The check in agent advised there was no ticket for myself and the infant but my wife's was fine. She tried to get through to ticketing but was on hold in a queue. After 10 minutes, she suggested I call the Gold Line as I'd probably get through faster. She was right, my call was picked up immediately. It seems bizarre that an employee's call from their home hub to Ticketing wouldn't be answered immediately.

After about 25 mins on the phone, she was able to resolve it, or so we thought. The check in agent then said my ticket was there but not my infant's. Luckily I asked the phone agent to hold while I went back to the counter so she put me back on hold to try and resolve it. It all got sorted another 20 mins later so we're now T-100.

Not the start we wanted and not as much time in the lounge as we would've wanted but got to the C gates T-60.
Both staff were pleasant and the phone agent advised it was human error with how the change to the earlier flight was processed. I'm baffled how only 1/3 eTicket was issued on the same PNR and the change fee taken from the same card. Anyone have any ideas? Is this experience worth complaining to Customer Relations about?

On board, it was a good experience despite it being old style Club World. No bread rolls were loaded though for some reason but I'm not bothered, merely an observation.

Upon disembarkation, we were told our gate checked stroller wouldn't be returned to the aircraft door and that it'd be at the luggage carousel. No Biggie.

Our bags were the first few to arrive with the priority tags doing their job. A bit pointless though as there was no sign of our stroller after we waited an hour hopping between the oversize carousel and the one for our flight. Baggage report filed so off we went to re-check our bags for our onwards flight to the mainland. We were still able to enjoy the wonderful CX lounge (The Wing) for a couple of hours.

It's now the next morning and no news yet about the stroller. We can go a couple of days without it but at what point do we just replace it and try and claim it back from BA / travel insurance?