Originally Posted by ahopkins767

Well it's the same for any company of size in the Philippines - Security Bank for example violated their regulations and the regulator just seemed to think "it's not a biggie" and let it slide. But that's a whole other discussion.

https://www.manilatimes.net/2022/11/...tution/1866908

5J have extended travel vouchers several times - I cannot remember the latest iteration. Have you logged in and checked the validity in your travel fund?

Personally, if they cancelled I would have gone for a refund and filed a chargeback for services not delivered if it was not forthcoming. Their fare being "non-refundable" means nothing if they failed to deliver the service.