FlyerTalk Forums - View Single Post - Have been scammed by fake customer server
Old Dec 10, 2023 | 4:22 am
  #1  
ProlixP
 
Join Date: Dec 2023
Posts: 2
Have been scammed by fake customer server

Hi all,
Have created an account specifically to get help on this issue,

I have recently tried to reach out to Turkish Airlines for a ticket I booked.
As their reactivity on the common channels was quite bad, I decided to reach out them via Facebook - which brought me to the scam where someone reached out to me 30 mins later asking me for my booking reference (PNR) and email address.

I provided the info (I know I am indeed stu... and have been careless) without paying attention.

A few seconds later, I noticed of course that this was not the official account.

I did check afterwards that with the booking reference (PNR) and family name (which can be derived from my email address), one can change or cancel the flight (on top of collecting some level of personal data).

I immediately reached out to Turkish Airlines to see whether they can help to at least "block" that PNR or ask for additional verifications.

After a few hours, they came back to me stating that nothing can be done from their end,

So, wanted to check if there is any other options and if nothing, what would exactly happen (as this is quite a big trip) if I still proceed with the flight ?

Thanks in advance for helping on this
ProlixP is offline