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Thread: Earning Amex MR points through Rakuten (ebates) [Consolidated]
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Old Dec 9, 2023 | 8:12 am
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ZenFlyer
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Originally Posted by hotturnip
Yeah, except Rakuten regularly doesn't give you the reward, just a message that the merchant didn't pay anything. Or they decide you used an additional discount code or something and it doesn't show up at all.
Huh. Fwiw this is the complete opposite of my own experience with Rakuten. Moreover the couple of times something didn't credit the way I was expecting, customer service has been quick to credit the points anyway even when it was me (or in one case- the friend to whom I had made a referral) was in error. Overall a much more customer-forward experience than any other shopping portal I've used, eg AA Shopping. I guess YMMV.
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