Originally Posted by
RaindropT
Has there been a solution to the gift card purchases not tracking? My last 5 gift cards have not tracked (the last one that did track was on 11/18). I need to buy more today but I'm hesitant to do so at this point. I'm using Chrome and third party cookies are allowed. I'm getting the pop-up confetti screen at the end of the purchase but no email confirmation and nothing under Notifications on the AAShopping site. I did put a support request in, but since it's been less than 15 days, I just got a canned email back telling me I have to wait. Has anyone gotten this issue resolved through Cartera/AAShopping and actually gotten their missing miles/points?
Finally got a response from Cartera about my first giftcard purchase that didn't track. Even though I sent the congratulations email from AAshopping that I received for the purchase, the email from Cartera says, "
After reviewing your account, we were unable to confirm that you accessed Giftcards.com through the eShopping web site on 11/28/2023, therefore we will not be able to add the expected reward to your account for the below order". Now what? Should I resubmit? Reply to the email they sent? I have 5 more gift cards that didn't track that I need to submit that I DON'T have the congratulations email for because I didn't receive one. What's the best way to successfully receive the miles/points for these? TIA!