Originally Posted by
Geoggy
Well we are home.
The 241 was in my name, I was lead passenger and I was the one downgraded to WT+ - although I switched seats with my wife as I was driving home from Gatwick to Manchester.
We weren’t offered any reroute or an extended stay.
The CSD or whatever they are called these days was very nice. Gave my wife a few drinks and a spare CW main course. The seat in WT+ was awful however as it was the aisle seat on row 10 next to the toilet so my wife didn’t get any sleep.
He started the complaint on his iPad for me so I have a reference number from BA so it gives me chance to do some swotting up on EC261.
The seats were 180k Avios, plus companion voucher plus £900 fees.
So not sure what compensation to push for. Is it 75% of 360k Avios and £900 - or something else?
Since only one of you was downgraded (and fortunately it was you as the voucher holder, otherwise you'd be entering arguments about the value of the voucher), you're entitled to 75% of 180k Avios plus £450, i.e. 135k Avios plus £337.50.
By way of explanation - 180k is the Avios needed for your seat. One could either say your wife travelled for 0 Avios (this would be BA's argument) or that the voucher paid for another 180k Avios (this would be the argument you'd need to make if she had also been downgraded).
The cash element is payable for both of you, so your part would have been £450.
In theory the downgrade reimbursement is due within 7 days, so if you haven't heard back by then you could take further steps to recover it (e.g. going straight to court, after sending a Letter Before Claim). But you may prefer to give BA time to respond, in which case you'd wait until you either have a final response from them or 8 weeks elapse - whichever comes first. At that point you're eligible to take it to CEDR if you're unhappy.