I agree. There are areas DL can cut, but these should not be two of them. Both cuts will negatively impact customer service. Cutting food will lead to poor morale and service and cutting the number of filght attendants in BE could also lead to poor/mediocre service. I am very disappointed in DL's planning process. Instead DL should be telling (and showing) customers that it is offering a superior product at (the now) lower prices
Originally Posted by jzumrick
Sometimes I get the impression that the cost cutting I read about is foolish nibbling at the edges of costs and does not address the areas will real cost cuts can be accomplished. While these mentioned cuts will save some costs it seems to me unlikely that they address the important cost items that need to be addressed.
It would be interesting to get some information concerning plane turnover, revenue per seat, maintenance costs, and overhead for non-flight acctivities such as maintenance of websites necessary to the airline but not directly involved in flight operations.
I suspect Delta needs to get leaner in these areas rather the cutting FA's.
Last edited by aceflyer2; Jan 10, 2005 at 10:22 am