FlyerTalk Forums - View Single Post - Hotel canceled reservation due to event buy-out
Old Dec 7, 2023 | 9:45 am
  #43  
Matt4200
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Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
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Originally Posted by notquiteaff
Before the last eclipse, a lot of hotels in Oregon apparently canceled bookings when they realized they could have sold the rooms for more money. That got the attention of the Oregon AG.

https://www.statesmanjournal.com/sto...pse/479913001/

I don’t know how consumer friendly AR is but I would certainly have filed a complaint and left the hotel a bunch of 1* reviews.
Considering Walmart basically runs AR not very consumer friendly. Oregon is very consumer friendly.

I’m wondering though if this situation where they go from their average price of $65 (assuming that’s generally what rooms are sold for when it’s not a solar eclipse) to cancelling then selling the same room again at a higher price would fall under the Federal Fair Business Practices Act. As that law basically covers bait and switch tactics, or Businesses acting in bad faith because it’s not that they could not accommodate which would imply 0 rooms being available, it’s that they are choosing not to accommodate to try and sell for more money.

This is the situation where booking on Hyatt points both parties are happy as when it’s at 95% or more capacity Hyatt would reimburse the hotel at the going rate or close to it so the hotel would want to keep that reservation.
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