Originally Posted by
friedablass
I know this is usually true, but anyone knows how long does it take for claw back of an offer for a refunded item? I had 10% back from Dell a couple of months ago on a Biz Plat and made a large purchase for my business of several items and received the 10% back about a week after the charges posted. One item did not arrive so I was refunded for that item but as of now there was no reversal of the 10% of that amount so I'm wondering when I'm going to see that happen.
It may never happen - like you, last year I had ordered a number of items from Dell for business use which was posted as three different transactions on three different Amex cards. One item arrived with problems and over a three week period of time, required four different visits from tech support, at which time Dell took back the item and was no longer available to re-order. Seven weeks after the original posted transaction I did receive a refund, however the amount refunded did not match any of the original three charges and not only was there no claw back of the bonus points or the 10%, there was also no claw back from Rakuten.
YMMV