Originally Posted by
marks88
I had this on a TA-issued 016 ticket just last week - I changed flights online, UA website warned that no credit would be issued because it was a TA-issued ticket, and indeed the residual was lost when changing to cheaper flights (some $300):

So strange! Booking online with UA--these are the fare rules.
This should be a cut/dry rule-but obviously not. Is a third party agency, Expedia? or a brick/mortar agency?
or is this a consolidator ticket (Picasso-Skybird) ? Discounted corporate ticket (like Coca Cola-Pepsi- negotiated fares?)
I give up!
NEW TICKET AT CURRENT FARE LEVELS - TRAVEL ON NEW TICKET MUST BEGIN WITHIN ONE YEAR OF THE ORIGINAL TICKET ISSUE DATE --------------------------------------------------
CHANGES ANY TIME CHANGES PERMITTED FOR REISSUE. NOTE - TICKET HAS NO VALUE UNLESS TICKETED FLIGHTS ARE CANCELLED PRIOR TO TICKETED DEPARTURE TIME OR FOR NO SHOW -------------------------------------------------- ---
CHANGES TO 1ST TICKETED FLIGHT COUPON ---- --------------------------------------------------
TRAVEL ON NEW TICKET MUST BEGIN WITHIN ONE YEAR OF THE ORIGINAL TICKET ISSUE DATE --------------------------------------------------
REPRICE USING CURRENT FARE LEVELS --------------------------------------------------
RESIDUAL VALUE-IF ANY- WILL BE FORFEITED/IGNORED --------------------------------------------------
TICKETS MUST BE REISSUED AT TIME VOLUNTARY CHANGES ARE CONFIRMED -------------------------------------------------
- NON-REFUNDABLE AMOUNT REMAINS NON-REFUNDABLE -------------------------------------------------- ---
CHANGES TO OTHER THAN 1ST TICKETED --- --- FLIGHT COUPON --- --------------------------------------------------