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Thread: No more residual credit for cheaper flight changes? For non-NDC TA booked flights
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Old Dec 6, 2023 | 9:17 am
  #39  
marks88
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15 Years on Site
 
Join Date: Sep 2008
Location: IAH
Programs: Former UA1K transitioning to WFBF mentality
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Originally Posted by RRROOO
Finally someone believes me! Another thread on the 'forum' side was encouraging this one person to buy a United ticket, then when the fare went down to submit for a lower fare with a refund. Rules on UA.COM indicate' residual value will be lost'. Others were posting that Nerdwallet had a post on how to get a refund on United. Absolutely not. UA will NOT refund the residual. Period.
I had this on a TA-issued 016 ticket just last week - I changed flights online, UA website warned that no credit would be issued because it was a TA-issued ticket, and indeed the residual was lost when changing to cheaper flights (some $300):

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