I had the opportunity to stay at the Westin Osaka after 11 months in a newly-renovated room - I have to say that my impressions of the hotel have improved since my last stay. I’m sure I’ll return.
Note: I believe there are only a couple of renovated floors at this time.
Pros:
- While my room type only showed an upgrade to an Executive High Floor on the 29th floor, I asked for a renovated room (Renewal Room) at check-in and received zero pushback - had to wait until 12:30 PM - great for lunch and then coming back
- The new design (bathrooms are the same) is nice and modern while still feeling like the old Westin - convenient room control panels like the old days, nice crown moulding
- Lounger couch and desk chair were comfortable
- Bed was very comfortable - mattress felt more plush than I remembered, covers decently plush, pillows plush and comfy
- Shower pressure is good
- Nice view out towards Osaka and pretty quiet, too
- Same welcome gift of tasty packaged cakes - gobbled them up
- While I skipped evening service, I loved the afternoon tea at the lounge - tasty cakes, delicious cheesecake, friendly service, nice peppermint tea
- Breakfast is only in the restaurant - since I knew to avoid the eggs Benedict, I enjoyed my omelet, and the French toast was really good (had three pieces)
- Offered late checkout proactively - no issue with 3 PM
- The ground staff is very friendly - they call the elevators for you and bow as the doors close - I always bow back
- Shuttle bus to Umeda / JR Osaka was running - made the walk to the Conrad slightly easier
Cons:
I will return.
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