Originally Posted by
jmmlaguna
How does one get in the touch with the Preferred Contact Center? I've become a LATAM Black via the status match and I'm trying to assign LATAM+ seats for me and my companion. I've called 1-866-435-9526 from the US and enter my LATAM Black number and it seems I'm just going to regular reservations. No one in regular reservations knows how to transfer to the Preferred Contact Center.
Per the program:
Our Black and Black Signature members get LATAM+ seat at no additional charge on domestic and international flights on the whole LATAM Airlines network, both for themselves and for a travel companion. This benefit is available for Platinum, Black and Black Signature members during the seat selection process, when checking-in online or via our Preferred Contact Center.
Were you successful in selecting a Latam+ seat for your companion by phone? I have made two attempts through the English preferred call center and was told it's not possible by phone and can only be done at the airport, although the terms state otherwise.
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Seat selection
Choose your seat when you purchase your ticket, at no extra cost.
Black and Black Signature: for you and one companion.
*Companion benefits must be requested through the Priority Contact Center."