That seem to be increasingly true. I have been Hertz Gold for years because I like the convenience of bypassing all the wannabe salesmen at the rental counter. The 600 RR points is probably not a deal breaker, but the issue of the company promising something and then never getting their act together to follow through is enough to make me start looking at other options. I wonder how many other people renting cars always check to see if there is a spare in their vehicle now, as part of their pre-rental check? After Hertz rented me a car last year, with no spare, which I discovered 300 miles from the airport, my trust level in Hertz competence is marginal at best. When I complained to customer service about that oversight, my inquiry was not worth even a response. It does make me appreciate other companies (usually Southwest) which have a better understanding of how to maintain customer loyalty.