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Old Dec 5, 2023, 11:58 am
  #17  
songsc
 
Join Date: Apr 2016
Location: YYZ
Programs: TK *G
Posts: 3,108
Originally Posted by Bohemian1
Sure, but the point warrens made is still valid - the actual delivery and quality of the advertised "benefits" has gone down, versus what many of us have experienced in the past.

What that looks like in 2024 is anyone's guess. I agree that some changes have already been communicated, but I hope that we see at least some improvement in actually receiving on the ground what was excitedly marketed to us.
This reminds me of some of the 3rd party SaaS contracts I have seen. Detailed SLA regarding uptime, rate limit, P50 and P99 response time, for different tiers of services/APIs, as well as the ticket response time for different priorities.

Unfortunately we as each individual customer aren't at the position to negotiate such contracts with AC.
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