Originally Posted by
ryanbriar
Assuming you scanned your F boarding pass or mobile QR code, there should have been no issue as all the back end systems should have been in sync. Furthermore, other upgrades (using miles or SWUs) qualify. The rules are targeted at non-revs.
The agents were in the wrong (they are very quick to deny anyone who isn’t 100% confident that they belong) and you should write to AA.
On that last point, I had a situation over the summer where I used a SWU to upgrade into F on AA LHR-JFK. The boarding pass stock was Iberia as I originated in MAD (mobile BPs didn’t work) so even though the scan said I was allowed in, the agent said it wasn’t possible as I was on an Iberia flight. I politely pointed out that this was the logo on the BP and to look at my PNR and the seat (2A on a AA 77W is F). The agent continued to push back, but a senior colleague that I knew from prior visits walked over and showed her how to access the screen with the details. All of that to sit in a windowless room
That’s quite unfortunate that the access rules are so complicated. If the agents themselves can’t interpret them consistently, how are passengers to be expected to understand them?
I was very confident that I should’ve gotten in; to me there wasn’t any question at all. I did scan the paper boarding pass, and she’s the one who said she was sorry but because I had upgraded to First that I didn’t qualify.
To [MENTION=213904]percysmith[/MENTION]’s question, I am not sure how they knew I was a paid upgrade because it hadn’t even occurred to me this was an issue and I certainly never offered up that info.