Filed with the carrier and they've offered half the cost of the bag. I have a receipt from March as it was recently purchased.

Does my CSR baggage damage insurance kick in? Any experience or pointers? Should I ditch the carrier claim and just use CSR or try to get half from each?

It has been 8 days, filed with carrier at airport and online first.

Apologies if this is an existing thread, couldn't find one on damage vs delay.

Thanks