FlyerTalk Forums - View Single Post - No more residual credit for cheaper flight changes? For non-NDC TA booked flights
Thread: No more residual credit for cheaper flight changes? For non-NDC TA booked flights
View Single Post
Old Dec 4, 2023 | 7:44 am
  #31  
UncleJed
10 Countries Visited
20 Countries Visited
30 Countries Visited
20 Years on Site
 
Join Date: Mar 2005
Programs: Yes
Posts: 202
Originally Posted by jsloan
I'd say, misleading on the agent's part. I've seen absolutely no indication that UA is going away from its practice of providing residual credit when rebooking directly through them, and I've done so within the last month.

That's not to say that UA might not change its policies. At the moment, however:

https://www.united.com/en/us/fly/tra...g-options.html
I've had no issues keeping the residual for domestic or Europe, but for Asia (at least Japan & HK) they seem to have gone back to enforcing the forfeiture. No luck with HUCA, supervisor, etc. - the fare rules clearly say forfeit and that's the end of the story as far as they're concerned. This was on 016 tickets purchased directly from UA, no TA and no BE. I've recently heard similar stories from others as well for these destinations.
UncleJed is offline  
Reply