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Thread: Canceled an award booking within the free cancellation period but no points returned.
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Old Dec 3, 2023 | 4:25 pm
  #9  
eethan
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Join Date: Nov 2006
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The Hyatt phone rep gave a long-winded explanation about why the system failed to refund my points.

I asked, "Are you telling me this to help me prevent this from happening again?"

This bug has happened twice now and is a waste of everyone's time.

DEAR HYATT - FIX IT
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