Originally Posted by
ElizaB
How long does it typically take for them to issue these vouchers after you meet the minimum spend?
In my experience, within six weeks after issuance by Chase of the monthly statement for the period in which you exceeded $30k.
Originally Posted by
Leon1980
Hi. I have not received my 200$ credit for an award business class redemption. the booking was made in July.
Chase claims this is a BA issue and the statement should be issued by BA which is not happening.
How can this get resolved?
It's infuriating, because Chase sells the statement credits as a key value pillar of the card, but when they fail to show up Chase shrugs and says, effectively, don't look at us, this is all on BA. Combine that strategic irresponsibility with BA's Soviet-style customer service culture -- and overt readiness to deny you things that are absolutely, positively due to you, by writ of law -- and you've got a miserable situation.
The best advice I can give is to save screen grabs, printouts, etc. of your Avios booking confirmations -- and go into your BAEC account readout and grab the line item under "Account Activity" that shows you spent the Avios on a given date -- then, when 45+ days elapse without the credit appearing, open a Chase Secure Message flagged as "Other Issue" and report the credit missing on booking PNR XYZ123, attaching all the documentary evidence. Chase agents then act as middleman on your behalf, petitioning BA to issue the credit. They will report back to you, IME, when BA acquiesces. But resolution may take several weeks additional. Bear in mind that the Chase people answering these messages are not experts in the benefits of any particular Chase card.
The BAEC account activity evidence is important because I recently had a Chase BA agent come back to me reporting that BA was denying the credit on a certain Avios booking because no Avios were redeemed to secure it. This is either insolent laziness on BA's part or desperate lying to try to save $200. When I replied with the screen grab showing a clump of Avios points deducted from my balance on the day the booking was made, BA finally (and I like to think sheepishly) came across.
But you really are dealing with an airline hellbent on not giving you things clearly promised.
And this corporate attitude goes well beyond the narrow issue of these little booking credits; I once bought a MacBook through the Avios e-store during some points multiple promotion, had perhaps 10k Avios coming, but it took six months to get it because the e-store agents went through a litany of dog-ate-my-homework delaying tactics, including claiming the promotion in question had never existed. There, again, screen grabs to the rescue.