Originally Posted by corporate-wage-slave

I've commented on this elsewhere. BA - via a team in Delhi - is adding an extra layer on top of Conformance. Conformance was waived yesterday anyway. That team in Delhi, which I think is WNS but Confus says is the Engagement Centre, is pro-actively moving people as soon as it looks like a connection is below MCT - and with zero understanding that UK domestic services are different (and actually with a lower Conformance time). Why is BA doing this? Because they can't cope with thousands of people needing a rebook inside LHR. As we can see here, the clunky way it is being done, by people with limited understanding of passenger flows, makes matters worse and hence the passenger here was queued up for hours unnecessarily. It's insufficiently nimble to see when delays get pulled back in and thus the connection becomes viable again. Hence the importance of claiming IDB when this happens since at some point BA will realise that these incorrect decisions are costing BA £520 for each one.