FlyerTalk Forums - View Single Post - Air Canada's new live baggage tracking
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Old Dec 2, 2023 | 3:38 pm
  #19  
songsc
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Originally Posted by westcoastscott
Not sure why you would begin a system only to stress people out if it doesn’t work properly. Beta or not.
Because there are probably more silos in AC than in Saskatchewan. No one seems to be in charge of or care about the overall customer experience. IT was told to make these internal data available to customers, and they did just that.
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