Originally Posted by
Maestro Ramen
Agree on general terms with the above but for:
I have had nothing but excellent service on LH, LX, SN, SK in the last year. Greeting me by name (and Im a nobody), checking frequently during flight to see if I need anything etc...
I fly mostly OS and also have overall rather better service compared to worse and I'm a nobody status wise.
I think ofj analysis has merit, but is too US cenric in its approach and not looking at European customers and the needs and expectations. For example, things like CC partners barely register, and lack of US partners even less so.