FlyerTalk Forums - View Single Post - Downgrading on a KLM issued ticket, AF operated CDG-HKG
Old Dec 2, 2023 | 2:00 am
  #63  
Goldorak
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Originally Posted by palmanfr
Now on board AF188, upon boarding, my BP showed a red light at the self boarding gates. I went to the agent, who said, "oh Mr Palmanfr, you were supposed to be on yesterdays flight right, my colleague xxx saw you, well she just wanted to tell you to have a good flight and she added a few miles in compensation for the trouble, have a good flight Mr Palmanfr". Indeed 5000 miles were credited on my account. It's not much per se, but the gesture is highly appreciated. Now do you imagine KLM doing that ?
The way AF handled your case is really great
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