I am not sure about that; I think that the gesture is important and this is undoubtedly a step in the right direction, if nothing else. Having someone from Flying Blue personally reading the threads here at FT, responding to our concerns, etc. that's pretty impressive. Of course, change is slow, there are always things to fix, but at least the people who are in a position to do something about it, are TRYING. That's what customer service is about. I've been Platinum and I've never received any gesture either; but I accept that. Of course, it would be better if benefits are consistent across the board.

Try to get someone from UA or TK to do the same here? As a frequent passenger with those two airlines in the past - good luck. Those two carriers embodify nothing but mediocre customer service.