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Thread: Downgrading on a KLM issued ticket, AF operated CDG-HKG
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Old Dec 1, 2023 | 7:50 am
  #44  
thehyrax
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Originally Posted by palmanfr
Which PSL did you call ? I assume your trip has not yet started right ? Main issue for me yesterday is that this issue happened while my trip had already started, and because I had luggage already checked-in the PSL could not do anything. If this issue would have happened 12 hours earlier, they could have fixed it in no time the agent told me.
For me I will prepare my email to customer service tonight together with the compensation claim, when I will be sure to be seated in business class on board AF188 (just in case another amstelveen employee goes on a power trip) 😀
The Dutch one (+31 20 phone number). My flights’ not happening yet no, so I got “lucky” there - but gotta say when you said they were arrogant about it (“too cheap”) I got a little nervous lol
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