Originally Posted by palmanfr

So I missed my connection to AF188 for a minute. I arrived at the gate at 23:06 after rushing to K35.
I immediately explained to the gate agent my situation and she commented that she saw this all day long with KLM tickets, they have no clue why they decided to do that. So not an isolated case it seems.
A 2 min phone call later, my ticket was reinstated in business (both ways) and I was rebooked for the next day's AF188 (sadly middle seat, with the old business class seat of the 350- first world problem).
I was also told that I could most likely claim EC261 compensation for this delay, which I will most certainly do on top of another claim for the KLM downgrade mess and the terrible handling of this by the "agent" playing candy crush on the phone in the AMS lounge.
I was starting to feel week after the run (my blood sugar must have had a hit, not getting any younger :-)) so I laid down on the floor for a minute while they were arranging the rebooking. They brought me a chair meanwhile and couple minutes and a sugar candy later I was back on my legs.
She then escorted me, together with a couple more passengers which were on my AMS flight downstairs to the customer service to get the hotel voucher issued. We talked during the walk about all my travels and the constant issues with KLM (seems like they have a lot of issues with any KLM related, I would really call for a divorce at this stage !) and confirmed what I already knew : my ticket was legit and 1800 euros is not a cheap ticket, and even if it was it should not be communicated like it was done in AMS.
She made me bypass the line, brought me some water, issued the hotel voucher + breakfast, and a couple 15 euros food vouchers for the next day. She also asked if I wanted an amenity kit for the night and some food boxes. There were quite some misconnections tonight and I was seeing multilingual staff helping (and caring) for passengers with missed connections. Very refreshing when you see how KLM behaves with IRROPS (zero support, you're by yourself pretty much) and how some of the AMS staff behaves. You realize how good an airline can be when issues like this happen I think. I seriously don't know what type of crack the KLM guys have been trying today but the person who decided to mess up with all those bookings should just be sacked. There is no excuse for messing up with legit bookings made more than a week ago while the trip is ongoing and with ZERO notification.
Anyway, going to bed now, but I need to figure now how to rebook my HK hotel and my flights to Beijing...
Oh and also AF188 left almost 2 hours late tonight... they could have waited for us !