Originally Posted by
ijgordon
Same, my corporate TA said that's a "feature" of TA bookings...
Yes and no.
If a TA books the regular published fare, you get the same exact rules as booking directly with UA.
But most TAs book NEGO / unpublished fares to receive a few $ as earning and then the fares are more restrictive.
Ofc the TAs don't tell you that, otherwise the customer could always request to have a published fare booked.