Originally Posted by
thehyrax
For me it was a bit easier than OP. Called the Platinum service line (had to wait for 20 min before I spoke to a rep, so "Platinum"...?) and she looked into it. She didn't understand what was going on but cancelled the segment and rebooked me in C (I had O) so I've got my business class back. She did tell me that I wasn't receiving C-miles though since it's a more expensive booking class
- but I already expected/knew this
She didn't know what happened but she told me that if I wanted to find out, I'd have to file some kind of ticket/claim with them so they'd look into it.
Which PSL did you call ? I assume your trip has not yet started right ? Main issue for me yesterday is that this issue happened while my trip had already started, and because I had luggage already checked-in the PSL could not do anything. If this issue would have happened 12 hours earlier, they could have fixed it in no time the agent told me.
For me I will prepare my email to customer service tonight together with the compensation claim, when I will be sure to be seated in business class on board AF188 (just in case another amstelveen employee goes on a power trip) 😀