Originally Posted by
ryman554
So, is this misleading on the "1K" agent part? Or something new?
No and no, you got someone who actually read the disclosure off verbatim. because that is how its (always) shown up for them in Navigator for non-refundable international fares since the fare rules contain the forfeit residual wording. UA's practice has and as others have indicated continues to be to ignore that provision in the fare rules when it is an itinerary originally booked through a direct UA channel.
Originally Posted by
Sykes
As a consolation, United does make nonrefundable agency-issued tickets refundable to the original form of payment for a fee ($125 for domestic, $250 for international economy, $375 for international PE, and $500 for international premium cabin), so in some circumstances it may be possible to recapture some of the value if you refare an agency ticket (in that case by refunding then buying a wholly new ticket).
This, on the other hand I suspect will go away after 12/31 as they sunset a lot of the other COVID-related policies and expire those tickets/credits. My understanding was refundable for a fee came out to find a middle ground on the COVID related policies due to the more restrictive nature of TA credits. At least as of right now the CAT16 provisions in fare rules still limit it to 12/31/23 to refund by.