Originally Posted by
AJNEDC
Not everyone have your brass objects. Many people do not feel comfortable speaking up at the time of the issue occurring, so please cut the OP some slack.
Why are my "brass objects" even relevant here? Similarly why must I cut the OP slack when I haven't really pulled them tight?
They're the one wanting to speak up and complain about a service failure afterall.
All people have tried to do is advise them service failures are best suited to in the moment resolution.
What can be done a week later to rectify things? The damage has already been done with a bad experience that lingers longer than a good one will have ever done.
Sure, putting together a wonderfully written correspondence is one medium (way to vent) but thinking you'll get a similarly drafted prose by return is a hiding to nothing.
Nor does it seem particularly appropriate to a timely response to addressing the situation.
A bit like sending a telegram by carrier pigeon when needing an ambulance.
The OP is welcome to the advice or not. Whichever they choose is most appropriate.