Originally Posted by Tino

Has anyone read all the fine print? It's an absolute mess of contradictions. They did not edit this well at all.

Upgrade certificates are potentially greatly diminished (and almost worthless for me), as starting 1/1/24, upgrade certificates can only be used with paid stays at the standard rate (not "eligible rate", which includes point stays). Or did they mess up the terms they are using?

"In order to redeem a Suite Upgrade Award at a Hyatt hotel (that is not a resort), a Member must pay the Standard Rate for a minimum of a standard room." and "Unless expressly set forth in the terms for the applicable award type or elsewhere in these Program Terms, awards are not combinable on the same dates with other awards, upgrade certificates, partner awards, certificate discounts or benefits, incentive travel awards, vouchers, checks or any other special offers."

However, later on: "Complimentary Suite Upgrade Awards are valid on nights for which the Member has paid an Eligible Rate or has redeemed points for a standard-room Free Night Award, a Club Free Night Award, or a standard-room Points + Cash Award, up to a maximum of seven (7) consecutive nights."

So which is it?

And a pile of properties no longer accept them (or do they?):

"Suite Upgrade Awards are not valid at any of the Suite Award Ineligible Properties, Hyatt Vacation Club properties, or Hyatt Vivid, Impression by Secrets, Secrets, Dreams, Breathless, Zoëtry, Alua, Sunscape, or other Legacy AMR Collection hotels or resorts." This term is contradicted later on in the T&C, as it says "A Member must redeem a Complimentary Suite Upgrade Award when making the underlying reservation. (For reservations at participating Secrets, Impression by Secrets, Dreams, Zoëtry, Alua, Sunscape, Breathless, and Hyatt Vivid resorts in Europe, it may take up to seventy-two (72) hours for the Complimentary Suite Upgrade Award to be processed and confirmed.)"

Also, I think that all of the hotel cancel policies will go from 1 day (currently for Globalists) to 3 days. From the new T&C:

"When a Member makes an Award Reservation, the corresponding number of points or the applicable award for that reservation will be automatically deducted from Member’s account within approximately three (3) days of booking. In some instances, a Member with elite status may be permitted to make an Award Reservation even though the Member does not have a sufficient number of points or the applicable award required for that Award Reservation, in anticipation of the Member accumulating the necessary points or award prior to the check-in date of the Award Reservation. If the elite Member does not have the sufficient number of points or the applicable award in their account as the check-in date of the Award Reservation nears (as determined by Hyatt in its sole discretion), the reservation may be canceled or changed by Hyatt in its sole discretion to the then-current Standard Rate for the applicable room. If the award the elite Member attempted to use is a Room Upgrade Award, the upgrade may be refused."

These are massive negatives for me, as I value WoH for confirmed upgrades on point stays and last-minute travel plans/changes, things that are either going away next year or they just put out a very, very sloppy T&C.