Originally Posted by
ryman554
This was booked directly with UA on the phone as the agent reading the change rules back to me and I caught the no residual line so I pushed harder. So, is this misleading on the "1K" agent part? Or something new?
I'd say, misleading on the agent's part. I've seen absolutely no indication that UA is going away from its practice of providing residual credit when rebooking directly through them, and I've done so within the last month.
That's not to say that UA might not change its policies. At the moment, however:
https://www.united.com/en/us/fly/tra...g-options.html
If I change to a flight that costs less, will I get a refund?
If your new flight costs less, you will receive a travel credit for the fare difference